FAQ
Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when:
- The item you ordered did not arrive within the time promised by the seller.
- The item you received was not as described.
- The item you received that was assured to be genuine was fake.
Where do you ship from?
We ship from our partnered warehouses & factories located in US & Asia. So, please expect your items to be shipped separately (if you order more than one item) as different factories specialise in different areas of manufacturing.
How long will it take for my items to arrive?
It will usually take 7-30 business days for all orders to arrive. Shipping times vary from product-to-product; based on demand and shipping location.
How long will it take to receive a tracking number?
It usually takes between 2-5 business days.
Where can I place an order from?
Everywhere. We ship worldwide.
Will I receive a confirmation number when I place my order?
Yes, all customers will receive an order number after placing their orders. Please contact us if you don't receive one within 24 hours.
Who can I contact if I have a problem with my order?
All inquiries can be forwarded to hello@cookpride.com
How can I pay?
We accept all Major Credit Cards: Visa, Mastercard, Discover and Amex.
Is the checkout on this site safe & secure?
You can be absolutely sure that all purchases here are safe and secure.
If I enter my email address, will you sell my information?
We do not sell any customer information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts.
How long does it take to process and ship out my order?
Generally it takes between 1-2 business days to process and ship out orders. Depending on order volume and availability, orders may take up to 5 business days on certain occasions.